Privacy policy

1. Who we are

Lenny's Cleaning (“we,” “us,” or “our”) operates the website lennyscleaning.com and provides residential cleaning services in the Tacoma, Washington area. For privacy-related questions, contact us at eric@lennyscleaning.com.

2. Information we collect

When you use our services, we may collect the following personal information:

• Name, email address, and phone number
• Home address and service location details
• Payment information (processed securely through Stripe — we never store your full card number)
• Booking details including service type, date, time, and special instructions
• Communications between you and our team

3. How we use your information

We use your personal information to:

• Provide and coordinate cleaning services
• Communicate about your bookings, including confirmations and updates
• Send SMS booking confirmations and reminders (with your opt-in consent)
• Process payments through Stripe
• Improve our services and website experience
• Respond to your questions and support requests

4. Third-party services

We share your information with the following third-party services, only as necessary to operate our business:

• Stripe — payment processing. Stripe's privacy policy governs how they handle your payment data.
• Twilio — SMS notifications and booking confirmations.
• Google Analytics (GA4) — anonymous website usage analytics (measurement ID: G-TM4CXFN5M4). No personally identifiable information is shared with Google.
• Airtable — customer relationship management and booking records.

We do not sell your personal information to any third party.

5. Cookies

Our website uses essential cookies required for site functionality and Google Analytics cookies to understand how visitors use our site. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though some site features may not work properly.

6. SMS communications

During the booking process, you may opt in to receive SMS notifications about your cleaning appointments. These messages include booking confirmations, reminders, and updates from your cleaning professional. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at eric@lennyscleaning.com.

7. Data retention

We retain your personal information for as long as your account is active or as needed to provide services to you. If you request deletion of your data, we will remove your personal information within 30 days, except where we are required by law to retain certain records.

8. Your rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of SMS communications at any time

To exercise any of these rights, email us at eric@lennyscleaning.com.

9. Washington state residents

We comply with the Washington My Health My Data Act and the Washington Privacy Act. Washington residents have additional rights regarding their personal data, including the right to know what data is collected, the right to delete personal data, and the right to opt out of the sale of personal data. We do not sell personal data. To exercise your rights, contact us at eric@lennyscleaning.com.

10. Changes to this policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of our services after any changes constitutes acceptance of the updated policy.